Many businesses, including call centres, energy companies, and phone and broadband suppliers to name a few, have realised the benefits of offering call-backs. For any organisation that has a high number of customer or sales calls to handle, this has been proven to improve customer satisfaction and reduce abandon rates.
This month’s updates build on some of our favourite Appointedd features, improving them to make them even more useful for you. Let’s see what’s new…
Retail is changing - from the stores that we see on our high streets, to the out of town super malls and the rapid rise of new kids on the block: online only and mobile marketplaces. These changes are all being driven by our evolving consumer expectations and shopping habits; consumers are demanding more and more ways to browse, compare, and buy.
OK, we would say this, but we think our nifty online booking apps are seriously great, and so do our customers. Here are our top five reasons why we think they’re pretty special.
For business centres and flexible workspaces, it’s all about making the most of the space you have on offer. A huge part of achieving this is finding the quickest, easiest, most efficient method for allowing members to book their rooms and facilities. Many workspaces are now embracing online booking to deliver convenience and superior service to their clients - but did you know online booking has the ability to streamline more than just room bookings? Here are four services you might not have thought about scheduling online.
If your instinct is to answer the question “Where does customer service begin?” with “As soon as they walk in the door” or “When we answer the phone”, you’re not alone. When we think about customer service we tend to define it as something we only engage in when we’re actually, well, engaging. In fact, when you reflect on your own experiences as a customer, you quickly realise that a lot of what you remember comes from outside individual interactions.
Appointedd user accounts are now more flexible, letting you switch between all of your organizations with a single login.
Appointedd's two-way calendar sync is one of our favourite features, and it’s now even better. You can now invite someone to sync their calendar with a resource on Appointedd, either with a super easy email invitation or a handy link.