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Where does customer service start?

Rebecca Parker • Jul 6, 2017 9:12:00 AM

If your instinct is to answer the question “Where does customer service begin?” with “As soon as they walk in the door” or “When we answer the phone”, you’re not alone. When we think about customer service we tend to define it as something we only engage in when we’re actually, well, engaging. In fact, when you reflect on your own experiences as a customer, you quickly realise that a lot of what you remember comes from outside individual interactions.

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FEATURE

Be everywhere at once with new multi-organization user accounts

Rebecca Parker • Jul 4, 2017 12:50:46 PM

Appointedd user accounts are now more flexible, letting you switch between all of your organizations with a single login.

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FEATURE

Feature update: Invite your staff to sync their calendar

Rebecca Parker • Jul 4, 2017 12:49:59 PM

Appointedd's two-way calendar sync is one of our favourite features, and it’s now even better. You can now invite someone to sync their calendar with a resource on Appointedd, either with a super easy email invitation or a handy link.

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FEATURE

New! View your appointments as an agenda 🙌

Rebecca Parker • Jun 29, 2017 1:21:24 PM

This month we're saying hello to another useful way to view your bookings in Appointedd. As well as seeing your calendar in daily view or weekly view, you can now see all of your upcoming bookings as a listed agenda.

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BUSINESS CENTERS

The top 3 reasons why an app for your flexible workspace is a really great idea

Rebecca Parker • Jun 22, 2017 10:04:00 AM

Maybe you’ve been um-ing and ah-ing over the idea of creating a mobile app for your business centre, or maybe the thought has never even crossed your mind. Either way, we’re here to tell you in no uncertain terms that it is a good idea. A great idea actually. Here are a few reasons why.

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Here’s the one effective diary management tool for everyone from PAs to sales reps

Rebecca Parker • Jun 13, 2017 9:06:00 AM

Diary management: something so crucial to maintaining order in a busy work life and yet so difficult to get right. Plus, with so many different varieties of work schedule out there, it’s not like there’s even a single foolproof way to ensure your time is managed effectively and efficiently. Or, maybe there is…

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A spotter’s guide to the office summer safari

Rebecca Parker • Jun 9, 2017 9:32:00 AM

There’s nothing quite like a bustling office during the sticky summer months. Between the light evenings for your commute home, lunchtime picnics, and the whole communal fridge crammed full of beer, there’s a lot to be happy about when June rolls around.

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5 ways to win more business with a website that converts

Rebecca Parker • Jun 8, 2017 10:26:37 AM

You know your business needs a website to keep a competitive edge, but simply having a website is not enough to win over potential customers. Although it might be difficult to know where to start, there are some tried and tested ways to make sure your website stands the best chance of converting visitors into customers. Here are our top five tips for optimising your website right now.

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Why digital transformation matters for your business (and where to start)

Rebecca Parker • Jun 1, 2017 10:02:00 AM

If you haven’t heard the term ‘digital transformation’ then kudos to you, because you’ve obviously managed to colonise the Moon. If you have heard of it you’ve probably asked the internet oracles “what is digital transformation?” and come up against something like this:

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FEATURE

New! Allow your customers to cancel from their booking confirmation ✉️

Rebecca Parker • May 31, 2017 9:43:05 AM

New for this month is a small but useful addition to the booking process. As well as providing a customer account where they can manage their bookings, you can now give your customers the flexibility to cancel their own appointments without having to make an account.

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